Please be aware that by accessing and using this website, YOU ACCEPT these all terms and conditions below.
If you do not agree these terms and conditions or any part of them, DO NOT USE this website.
Article 1: All orders are subject to approval of maduro-international.com. maduro-international.com holds rights to cancel, reject or edit your order for any reason. System is sending a PENDING email to customers after placing an order. This email is only showing that the order has been received by the system successfully. It’s not an order approval. Order approval is sent by maduro-international.com with next email. If there ordered product is out of stock customer is informed.
Article 2: Shipping will be provided by International Postal or courier services and takes between 5 and 40 days to be delivered depending on your country and destination city.
Delivery period might extend due to customs clearance delays, extreme weather conditions, pandemic Covid-19, local postal errors etc. (please see Shipping page for details).
Delays are not under our control so we are not responsible for delays.
Article 3: In case of wrong or missing delivery, please contact us with your order number within 14 days.
If your order arrived with missing items;
Please contact us with pictures of delivered parcel at the time of delivery. We will make sure to ship missing items earliest possible.
If you order arrived with wrong items;
Goods must be returned undamaged and in their original packaging and by unit of packaging.
If you want to accept the order with wrong items, please contact us with your order number.
Article 4: Please be aware that your delivery may also be subject to customs duties, taxes over which we have no control, and which MUST be borne by you.
We are not responsible for paying any taxes or duties involved in the importation of customer’s order into their country.
All customers must be aware of their local customs laws about purchasing online from overseas (non-EU) countries by post before place an order.
Article 5: We cannot be held responsible for customs taxes, charges, seizure, delayed shipments or any further inconveniences caused by domestic Customs offices.
Please notice that each country has different laws and tariffs for product imports.
We are not in a position to be fully aware of all regulations pertaining to customs offices all over the world hence assumes that each Buyer is fully aware of the conditions and regulations applied by his/her domestic customs system.
Article 6: All customers must be aware of their local customs laws about purchasing online from overseas (non-EU) countries by post before place an order.
If the package returns back to us within 40 days we will be refunding the product cost only.
Shipping fees will not be refunded.
Article 7: If the product is not returned within 40 days it will be considered damaged and the product cost & shipping fees will not be refunded. Please read our Refund Policy for details.
Article 8: Our products are carefully handcrafted in different parts of the world and use Dropshipping service. Our headquarters in Portugal and shipments are completed from Non-EU countries. So, all customers must be aware of their local customs laws about purchasing online from overseas (non-EU) countries by post before place an order.
Article 9: Please read our FAQ page on the homepage for useful informations about shipments, shipment status, delivery time and more…
Return
Our aim is your satisfaction. In case you are not satisfied with your order, you should contact us within 14 days of receiving your order.
In case of wrong or missing delivery, please contact us with your order number within 14 days.
Goods must be returned undamaged, in their original packaging and by unit of packaging. All returns must be sent by local Official Postal Service.
Buyer bears the shipping cost for return. Please contact us for details.
* If customer denies to pay the customs duties and taxes applied, customer can return the product back to us for refund. Please read the REFUND section for details.
Reship
1. If the order is not delivered to customer and returned to sender by postal service due to customers faults (wrong or missing address, wrong or missing zip code, wrong name, delivery failure, receiver did not answer, etc.), we offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: Please read REFUND section for details.
2. If the order is not delivered to customer and returned to sender by postal service due to destination country customs rules, order will be reshipped immediately.
3. If the order is LOST due to the Postal Service in origin country and/or does not arrive to destination country within the region for which it is responsible (lost decision is made by the Postal Service in origin country), order will be reshipped immediately.
4. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the order back to us. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: Please read REFUND section for details.
Refund
In order to receive a refund for your order;
1. Ordered product must be out of stock after the payment for any reason. (Stocks are updated continuously) Full Refund
2. If customer wants to cancel order after completion of payment, a partial refund is being made due to fees (payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund
3. If order is not delivered to customer and returned to sender by postal service due to customers faults (wrong or missing address, wrong or missing zip code, wrong name, delivery failure, receiver did not answer, etc.), we offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund
4. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the order back to sender. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund
5. We cannot be held responsible for seizure any caused by Customs offices.
So all customers must be aware of their local customs laws about purchasing online from overseas (non-EU) countries by post before place an order.
We cannot send a replacement package or refund.
*** If the shipment is held at customs due to local import rules, customer is responsible to return the products back to sender. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund
*** If the shipment is not returned to sender payment will not be refunded. No Refund
6. If order is LOST in the destination country, the customer must obtain the official letter stating this situation from the relevant official carrier and share it with us. The official letter must be wet signed. Copied or scanned documents are not accepted.
Refund process will be initiated when the official document reaches us.
We offer two options to our customer;
Reship: Order will be reshipped immediately.
Full Refund: Full refund process will be started immediately.
Please note that, maduro-international.com holds rights to re-ship or refund per terms above.
Cancelation
If customer wants to cancel order (before the order is not shipped) just send email to [email protected] about your cancel request. Your request will be done asap.