We ship worldwide, but all customers are responsible for knowing their country’s local customs rules as local laws vary from one country to another.
Directly HandCrafters
Our products are carefully handcrafted in different parts of the world and use Dropshipping service. Our headquarters in Portugal and shipments are completed from Non-EU countries. So, all customers must be aware of their local customs laws about purchasing online from overseas (non-EU) countries by post before place an order.
Shipping Costs
Shipping cost is always excluded from product price.
Shipping cost varies according to the weight of the order. You can check shipping cost in “cart page” or “checkout page” when you place an order.
Shipping Details
Shippings are being completed in a few days after you receive a payment confirmation e-mail.
Shipping time is 1-3 business days.
If we were out of stock at the time of payment for any reason, maduro-international.com provides you two solutions;
* Waiting for product to arrive in stock
* Full refund
Shipping Types
International Registered Mail: International Registered Mail with tracking. It takes around 10-40 days for arrive to destination country.***
Express Mail Service: International Express Mail Service with tracking. It takes around 5-15 days for arrive to destination country.***
***PLEASE NOTE THAT;
Shipping period begins on the day order is dispatched.
“Arrive to destination country” states for entry to destination COUNTRY not to the BUYER. Because we cannot have any information about delivery time for local postal service as well as customs procedures.
maduro-international.com cannot be responsible for long delays at customs. Please reach your customs office for delays caused by customs.
You will not be able to see the real-time movements of your parcel as these shipments are carried out by national post services (Not like FedEx, DHL and UPS).
For shipments with status “In-Transit” we will be waiting for reshipment until the status is updated. We cannot accept refund and reshipment requests for orders with status “In-Transit” before an update. Main reason for tracking status to remain at “In Transit” is, shipment is not being processed by the local customs office.
Tracking Number
Tracking numbers can be found in your account and in the shipping confirmation email.
You can also type your tracking number and check your order status from the following link;
Maduro Tracking Page
17Track.net
Taxes & Duties
Please be aware that your delivery may also be subject to customs duties and taxes, over which we have no control, and which MUST be borne by you.
If the customer refuses to pay taxes or duties for the order and returns it to us, return shipping fee and standard shipping fee will be charged within the order amount and the remaining amount will be refunded. Please read Refund and Return Policy
We are not responsible for paying any duties and taxes involved in the importation of customer’s order into customer country.
All customers must be aware of their local customs laws about purchasing online from overseas (non-EU) countries by post before place an order.