How Our Service Works
Step 1 — Submit Product Request
Use our Product Request Form to tell us what you want to buy.
Please provide:
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Product URL
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Product name
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Quantity
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Optional images or notes
No registration required.
The more details you provide, the faster and more accurately we can verify the product.
Step 2 — Availability & Price Check
We forward your request to our authorized fulfillment partners in:
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Indonesia
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Japan
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Malaysia
Partners check:
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Product availability
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Local retail price
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Domestic shipping cost
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Export feasibility
Once confirmed, we prepare a quotation.
Step 3 — Receive Quotation
You will receive an email with:
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Product price
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Partner handling cost
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International shipping estimate
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Service & coordination fee
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Total payable amount
No payment is required before you approve the quotation.
Step 4 — Payment
After you approve the quotation, we send you payment instructions.
Maduro International LDA collects the payment only for coordination and settlement purposes.
Step 5 — Partner Purchase & Dispatch
After payment confirmation:
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We deduct our service & coordination fee
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Remaining balance is transferred to the fulfillment partner
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Partner purchases the product locally
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Partner ships directly to your address
Step 6 — Tracking & Delivery
Once shipped, you receive:
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Tracking number
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Carrier details
Delivery time depends on destination country and selected shipping method.
Important Notes
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Maduro International LDA does not sell products
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Maduro International LDA does not hold inventory
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All products are purchased, invoiced, packed, and shipped by independent fulfillment partners
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All regulatory compliance and export responsibility belongs to the fulfillment partner
Maduro International LDA operates strictly as a platform-based coordination and settlement service.