Frequently Asked Questions
1. What is this service?
We provide a product request and sourcing coordination service.
Customers submit product requests using our Product Request Form.
We forward these requests to independent authorized fulfillment partners in Japan, Malaysia, and Indonesia who verify availability and pricing.
Maduro International LDA operates solely as a coordination and settlement platform and does not sell products or hold inventory.
2. What products can I request?
You may request products that are:
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Officially sold in the domestic retail markets of Japan, Malaysia, or Indonesia
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Legal for export from the source country
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Legal for import into your destination country
We cannot process requests for prohibited, restricted, counterfeit, or illegal items.
3. Can I request any website or shop link?
Yes.
You may submit links from:
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Official brand websites
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Local online stores
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Marketplaces
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Other publicly accessible retail websites
Providing an exact product URL helps us verify the correct item faster.
4. Do you guarantee product availability?
No.
Submitting a request does not guarantee availability.
All requests are subject to confirmation by our fulfillment partners.
5. How does pricing work?
After verification, you will receive a quotation that may include:
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Product price
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Local handling cost
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International shipping estimate
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Service & coordination fee
No payment is required before you approve the quotation.
6. When do I make payment?
Payment is requested only after you approve the quotation.
Once payment is confirmed, processing begins.
7. What happens after I pay?
After payment confirmation:
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Maduro International LDA deducts its service & coordination fee
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Remaining balance is transferred to the fulfillment partner
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Partner purchases the product locally
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Partner ships directly to your address
8. Do you store or consolidate items?
No.
We do not operate warehouses, storage facilities, or consolidation services.
All shipping is handled directly by fulfillment partners.
9. Can I request multiple items in one form?
Yes.
You may list multiple products in a single request or submit multiple forms.
Grouping or combining shipments is not guaranteed and depends on partner capability.
10. What shipping methods are available?
Shipping methods depend on:
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Source country
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Destination country
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Carrier availability
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Package size and weight
Your quotation will specify the available shipping option.
11. How much is international shipping?
Shipping costs vary based on:
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Weight
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Dimensions
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Destination
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Carrier
Final shipping cost is included in your quotation.
12. Do you provide tracking numbers?
Yes.
Once shipped, you will receive a tracking number if provided by the carrier.
13. What currency do you use?
Quotations are normally issued in EUR unless stated otherwise.
Payment instructions will clearly specify the currency.
14. What payment methods do you accept?
Accepted payment methods are listed in your payment instruction email and may vary by region.
15. Can you check product details or specifications for me?
Yes.
If product information is unclear, our team can request clarification from the fulfillment partner before quotation.
16. Is there a minimum order amount?
Minimum order amount may apply and will be stated in your quotation.
17. Is there a maximum size or weight limit?
Yes.
Limits depend on carrier rules and destination country regulations.
Oversized or overweight items may be refused.
18. Who is responsible for customs and import regulations?
The customer is responsible for:
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Understanding local import regulations
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Any customs duties, taxes, or restrictions
Fulfillment partners handle export procedures under their local regulations.
19. Do you issue invoices?
Product invoices and shipping documents are issued by fulfillment partners.
Maduro International LDA may issue a service invoice for coordination fees where applicable.
20. Can you refuse a request?
Yes.
We reserve the right to refuse any request at our discretion.